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Bomgar

Address:
578 Highland Colony Parkway, Suite 300
Ridgeland, MS 39157
Contact:
Joel Bomgar
email:
info@bomgar.com
Description:
Product/Market
Bomgar is leading the remote support market with a solution that virtualizes IT staff by empowering them to securely connect to any computer, anywhere in the world. Bomgar’s appliance-based software, called the “Bomgar Box” eliminates the constraints of remote access and reduces the inefficiencies of traditional phone-based and on-site tech support. As a result, customers running a virtualized helpdesk with Bomgar can improve IT resource management, enabling technicians to respond to incidents faster—regardless of location, language, system or network connection. Bomgar’s centralized platform also significantly impacts an organization’s bottom line by providing the visibility and secure accessibility required to keep pace with today’s mobile workforces.

Unlike competitors, Bomgar is the only remote support vendor that uses an appliance model, which provides a more secure and cost-effective approach than software-as-a-service (SaaS) offerings.

Leadership
Bomgar was founded in 2003 by Joel Bomgar, along with co-founders Nathan McNeill and Patrick Norman. As graduates of Belhaven College, the three company founders have successfully nurtured Bomgar Corp. from a small startup into one of the state’s fastest-growing high-tech companies serving over 4,000 customers worldwide.

Plans/Focus
Bomgar’s mission is to change the way work is done by freeing the tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. Bomgar is solely focused on this virtualization of support. To ensure continued success and to achieve a competitive edge, Bomgar continually focuses on the customer’s need to make their support operations top notch. They strive to constantly think outside of the “Bomgar Box” to keep its product fresh and relevant while also aligning itself with industry partners such as BMC software and HP.
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